Church of Immaculate Heart, Hayes

In autumn 2008 we were approached by the church of The Immaculate Heart in Middlesex to investigate the unsatisfactory level of gain before feedback and speech intelligibility being offered by their installed sound system.

The system could not go loud enough without going into feedback and appeared to receive then amplify background noise prevailing in the church resulting in many listeners not being able to hear the message of the service.

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The church is a large building in excess of 30 metres long and 24 metres wide and whilst built within the last 50 years, is of traditional shape.
On meeting Fr. Martin Stone and discussing in detail the areas of concern I discovered that the level of performance that was required from the sound system were on an altogether higher level than one may normally encounter.

This was primarily due to the size of the church causing a highly reverberant acoustic and the considerable size of the congregation; sometimes up to 1000 people, often causing considerable background noise in addition to that caused by a high power heating system.

Reverberation and high levels of background noise are highly destructive of intelligibility and place considerable demands upon the capabilities of any sound system.
The existing sound system comprised of more than 20 loudspeakers of a suitable type and quality and some useful amplification; however, piecemeal attempts had been made by contractors to address the problems by adding various items which had not been successful.

Thankfully, Fr. Martin had introduced a policy of using one make and model of microphone which did assist with achieving a consistent performance from the readers.
In most cases the loudspeakers were contributing to the problem by being installed incorrectly making it impossible to achieve the desired angle necessary to make use of the dispersion characteristics of the loudspeakers that would provide the correct audio coverage.

So, our brief was to achieve the required and necessary gain before feedback and improve system performance sufficiently to discourage parishioners from huddling around one of the two ceiling speakers mounted in the porch where this had been one of the few places where one could hear!

The Solution

It was recommended that actually removing some of the loudspeakers, perhaps to be used in other areas of the building, would be beneficial so as to less ‘agitate’ the considerable reverberance and re-installing others so as to achieve the desired audio coverage was likely to be a successful and cost effective route. It was also proposed that, again due to the length of the church, superior signal processing offering delay, microphone gating and separate equalisation on all inputs and outputs would be essential.
Once our proposal was accepted our first task was to install all new loudspeaker cable to enable groups of loudspeakers to be formed and then driven by individual amplifiers. At this point we took the opportunity to specify oxygen free copper loudspeaker cable for superior signal transfer and hence sound quality but sheathed in a low smoke zero halogen outer for safety in the event of fire.

The amplifiers were arranged electrically into separate groups which could, in turn, be fed by a processed signal uniquely matched to the requirements of that zone in the church.
The equipment rack was rebuilt to accommodate an Allen & Heath iDR8 signal processor, mixer and audio matrix two of the original amplifiers, one new dual channel amplifier and extensive mains power distribution and conditioning.

It was also decided to carry out a total revue of the provision of support for the hard of hearing and as a result a new induction loop system was installed comprising of two Ampetronic loop drivers and associated transformers to enable smooth audio coverage of such a large space.

All of the new induction loop equipment was also built into the, thankfully large, equipment rack!

The Result

Following initial commissioning time was spent on numerous occasions listening to different readers using the system and consulting with listeners to ensure that maximum satisfaction is being achieved from the system and that listeners have to make the minimum of effort to hear the readers clearly.
With a system of such capability it is possible, following this consultation, to make the fine adjustments necessary because of the very precise nature of the computer controlled signal processing at the front end and the application of precise loudspeaker dispersion at the point of delivery.

In terms of operation, the system is almost totally automatic requiring only volume adjustment of CD replay or the raising of the master level control to take account of larger services and congregations.

The Conclusion

The major conclusion that we are reminded of from this project is that whilst one would always design a system to achieve the best results possible; occasionally a customer will present a more extreme set of circumstances which stretch the potential of design.

In this case it was partly the difficult acoustics but more so the high level of background noise caused quite simply by the presence of a large number of people; if a church is very popular it is going to need to accommodate large numbers of people and the sound system will need to be that bit special to achieve a satisfactory result.

Read the testimonial here.

 

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